Refund and Return Policy

Thank you for shopping with https://alourame.com/ We are committed to delivering premium luxury fashion items. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the following terms.

Important Notice

• All policies are subject to change at any time without prior notice.

• We recommend reviewing this policy before placing an order.

• By completing a purchase, you accept full responsibility for understanding and agreeing to our policies.

1. No Cancellation Policy

• Once an order has been placed and confirmed, it cannot be cancelled for any reason.

• All sales are considered final upon checkout.

2. Buyer Responsibility

• The buyer is fully responsible for providing accurate and complete order information, including recipient name, delivery address, contact number, and email.

• https://alourame.com/ is not liable for failed deliveries or additional shipping fees due to incorrect or incomplete information provided by the buyer.

• Any costs arising from order modifications or incorrect details are to be covered by the buyer.

3. Refund Policy

While we maintain a strict no-refund policy under normal circumstances, to support customer satisfaction, we offer the following limited refund option:

• Eligibility:

  • If you are unsatisfied after receiving the goods, you may request a partial refund.

  • Notification must be made within 3 calendar days of receiving the order, by contacting alouracontact@gmail.comwith your order details and reason for the request.

• Refund Terms:

  • Refunds are limited to 50% of the original order value, excluding all shipping fees.

  • The buyer is fully responsible for both original delivery charges and the cost of returning the product to us.

  • Shipping fees are non-refundable under all circumstances.

• Return Condition:

  • Products must be returned unused, unwashed, undamaged, and with all original tags, packaging, and accessories intact.

  • Products showing any signs of use, damage, or modification are not eligible for a refund.

  • Returns must be shipped using a trackable method; we are not responsible for lost or damaged returns.

• Refund Processing:

  • Refunds will be processed only after we receive and inspect the returned product.

  • Upon approval, the partial refund will be issued to your original payment method within 14 business days.

4. Exchange Policy

We accept exchanges under very limited circumstances:

• Eligibility:

  • Products must meet the same return conditions as outlined above.

  • Requests must be submitted within 7 calendar days of receiving the order.

• Shipping Costs:

  • All shipping costs associated with the exchange (both sending and receiving) are the buyer’s responsibility.

• Approval:

  • Exchanges will be processed only after our inspection and approval of the returned item.

5. Non-Eligible Items

The following items are strictly non-refundable and non-exchangeable:

• Items returned without prior approval.

• Items returned beyond the stated timeframes.

• Sale or promotional items.

• Items that are damaged, used, or missing original packaging.

6. Disclaimer

• https://alourame.com/ reserves the right to refuse any return, exchange, or refund request that does not comply with this policy.

• We are not responsible for delays, damages, or losses caused by shipping carriers or customs procedures.

• All decisions regarding returns, exchanges, and refunds are final.

7. Contact Us

For any questions about this policy, please contact:

Aloura Company Limited
Address: Dong Yen Village, Dong Phong Commune, Yen Phong District, Bac Ninh Province
Email: alouracontact@gmail.com

Thank you for your trust in https://alourame.com/. We appreciate your understanding and look forward to serving you.